IT Project Success - 10 Lessons Learned

1) Listen to your customers and give them what they want when they need it

2) Track your performance - Successes and Failures

3) Write it down - regardless of your project management approach - Remember even the cavemen took time to write things down!

4) Avoid PM tool overload - if the tool doesn't provide a real value switch to a pen and a pad

5) Sometimes technology isn't the answer or even the problem

6) Don't be afraid to pick up the phone - Email ping pong battles just delay resolving the issue - you can always email a recap of the call

7) Have a backup plan for the backup plan

8) Minimize the use of IT jargon when communicating with customers

9) Data silos - investigate them, then destroy them!

10) Whenever possible, hand pick as many members of the project team as possible